FlexiPeople Workspace is a customer service application which provides an advanced functionality for companies of any size to build better customer relationships.
FlexiPeople Workspace offers a wide range of customer and staff tools with features designed to fully
support the professional handling of customer enquiries by email and phone, including voice mail,
while keeping records of all communication for each individual ticket. Staff from all departments
whether on-site or remote work within a single ‘workspace’ allowing ease of communication and
assigning of tickets between team members to deliver solutions to your customers, with an internal
system that monitors the efficiency of staff, including the tracking and scheduling of work hours and
FlexiPeople Workspace also enables the creation of a help desk that includes valuable information,
such as answers to the most frequently asked questions saving your staff resource time.
SoftwareSeni has been involved in almost every aspect of the FlexiPeople project. A team of front-end and back-end engineers designed and built the complicated interface system on top of a Code Igniter framework with a custom PHP development with Asterix VOIP server integrated ticketing system achieving the product and business goals given.
The FlexiPeople development is still ongoing with the introduction of a time tracking feature and improvement of the User Interface to achieve the long term business goal.