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Flexipeople

A complex solution for ticketing, voip and communication made easy

Our Responsibilities

  • User Experience Design
  • Information Architecture
  • Responsive Design
  • Content Strategy
  • Frontend Development
  • Backend Development
  • Integration
  • Customer Support
  • Product Management

FlexiPeople Workspace is a customer service application which provides an advanced functionality for companies of any size to build better customer relationships.

FlexiPeople Workspace offers a wide range of customer and staff tools with features designed to fully
support the professional handling of customer enquiries by email and phone, including voice mail,
while keeping records of all communication for each individual ticket. Staff from all departments
whether on-site or remote work within a single ‘workspace’ allowing ease of communication and
assigning of tickets between team members to deliver solutions to your customers, with an internal
system that monitors the efficiency of staff, including the tracking and scheduling of work hours and
rosters.

FlexiPeople Workspace also enables the creation of a help desk that includes valuable information,
such as answers to the most frequently asked questions saving your staff resource time.

CLIENT'S LOCATION

SYDNEY, AUSTRALIA

DEVELOPER TEAM

6 PEOPLE

TIMELINE

2015 - current

Involvement

SoftwareSeni has been involved in almost every aspect of the FlexiPeople project. A team of front-end
and back-end engineers designed and built the complicated interface system on top of a Code Igniter
framework with a custom PHP development with Asterix VOIP server integrated ticketing system.
achieving the product and business goals given.

The FlexiPeople development is still ongoing with the introduction of a time
tracking feature and

improvement of the User Interface to achieve the long term business goal.

Technology

  • CodeIgniter
  • JQuery
  • History.js
  • SIPml - HTML5 SIP client
  • CSS3
  • Bootstrap
  • SCSSPHP

Integrations

  • Asterisk - VoIP
  • RabbitMQ